Frequently Asked Questions


When can my package be delivered?
We will deliver packages Nationwide on a Wednesday, Thursday or Friday. The order will be delivered on the specified day up until 4.00pm.

 

Please note we are unable to slice or deliver any orders AFTER the first two weeks in December. You must make sure you send an order no later then the last Friday of November to gurantee your delivery.The next delivery dates after this will be in the first full working week of January.

We ask you to leave your telephone number with your order to alleviate any problems during delivery and ensures your package arrives on time. We also ask you to give us details of where to leave the package safely if you are out, i.e. in the garage or with a neighbour. In addition, you will be able to track your package via our couriers website. In addition, some of our London deliveries will continue to be made by our driver.

 

Can you send meat safely nationwide by Courier?
With the specialist packaging we use, we can send meat safely and keep it cold for over 24 hours, while in transit. Properly packed boxes with ice sheets will keep your meat below eight degrees while it's on its way to you. Our packaging is designed to control the temperature of your meats, the foam inserts ensure that the boxes are not damaged on the way and ensure that there is no leakage of the ice sheets.

 

How Much Are Delivery Costs?
Our delivery change is free, subject to the minimum order for your area, otherwise a charge of £9.99 will be added to your order. Please contact us at the shop for further details
PLEASE NOTE: At the present time we can deliver to the UK mainland. A surcharge will apply for Northern Ireland and the Highlands and Islands.

 

Where can I download an order form and price list from?
You can download our order forms and price lists by clicking here

 

Which file types can I use when sending my order?
You should make sure your order form is one of the following file types: word documents(.doc, .docx), excel documents(.xls. xlsx), PDF

 

Can I still order by Fax?
No, we are unable to take orders by fax. Please contact us at the shop on 020 8642 4239 if you require any help

 

Can I pace my order on my iphone, iPad ?

Yes you can now order using your iOS device, using the iCloud drive to store your PDF files and excel work sheet.

 

Can I order in lb and grams?

No, we are unable to expect orders in lb (pounds and ounces), please click here to download an order form and price list

 

 


       
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